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Small Business Owners Most Interested in Being Understood

San Diego, May 22, 2012

Survey: Belief Is Strong That Other Small Businesses Make the Best Partners

Most small business owners want to work with other small business owners who best understand their complex needs, according to a survey recently conducted by The UPS Store ® franchise network in recognition of National Small Business Week.

Almost 75 percent of survey respondents say it is important to have support from a business resource who understands their issues because they, too, are a small business owner. Yet, only 52 percent of small business owners currently work with such a resource.

"Every small business owner faces his or her own unique set of daily challenges," said Stuart Mathis, president of The UPS Store franchise network. "Our network is made up of franchisees who serve as a local resource for small business owners across the country."

The UPS Store survey also revealed that while nearly half (46%) of small business owners would like to work with a local resource who can help make their lives easier, no more than one in four respondents receive any kind of support from a business partner in running their business.

Additionally, despite the rise of digital advertising and social media, direct mail is still a key marketing strategy for 31 percent of small business owners.  Interestingly, larger small businesses rely on direct mail more frequently than others; the more revenue and employees a business has, the more likely they are to use direct mail.

"The UPS Store offers small business owners a unique blend of scale and intimacy," said Mathis. "Our network reaches into nearly every corner of the country, but every one of our centers operates like a small business, because it is."

In addition to professional printing services, The UPS Store franchise network offers a variety of services to help with the logistics of running a small business including, mailboxes with a real street address, packing and shipping services, direct mail and notary services.

To find your neighborhood The UPS Store location, please visit www.theupsstore.com, or on-the-go customers can visit m.theupsstore.com.

Survey Methodology

The results of the survey from The UPS Store franchise network are based on an online survey of attitudes and habits of small businesses. The study was conducted among 523 small business owners and key decision makers between March 5 and 7, 2012. The sample was drawn from ResearchNow's online small business panel.


About The UPS Store
With more than 4,300 locations in the U.S., Puerto Rico and Canada, The UPS Store and Mail Boxes Etc. ® network comprises the world's largest franchise system of retail shipping, postal, printing and business service centers. In the U.S., The UPS Store locations are independently owned and operated by licensed franchisees of Mail Boxes Etc., Inc., a subsidiary of UPS (NYSE: UPS). In Canada, locations are independently owned and operated by licensed franchisees of master licensee MBEC Communications, L.P. Services, pricing and hours of operation may vary by location. For additional information on The UPS Store, including information on franchise opportunities for opening a The UPS Store location, visit www.theupsstore.com.

To ask about this press release, contact:

MBE, a UPS company

858-455-8982

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