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Jim Medeiros Back to Previous Page
Vice President, Information Services, Shared Services
 
Jim Medeiros

"Our technical infrastructure is the foundation for driving down our operational costs and improving our package, supply chain and retail service quality. It also is critical to offering valued-added information services to our customers. Our ability to compete in the global marketplace is dependent on reliable, cost-effective technology solutions."

 
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As Vice President of Information Services (I.S.) Shared Services for UPS, Jim Medeiros directs I.S.’s global infrastructure, including Systems Programming, Computer Operations, Service Management, Field Technician Support and Telecommunications. Specific areas of responsibility include the operation of UPS’s two world-class data centers and global distributed systems, systems programming for mainframe, midrange and X86 servers, infrastructure capacity management, security, voice, data and wireless telecommunications, and technical support.

Medeiros oversees the operation of the company’s massive technology infrastructure, consisting of 15 mainframes processing 46,308 MIPS (million instructions per second), 2,350 midrange computers, 8,700 servers, 700 terabytes of stored data, 260,000 PCs, 550,000 customer systems, 15,000 wireless access points, and 2,700 networked sites.

Medeiros began his UPS career in 1988 as a project manager with International Systems. He held positions in I.S. applications development, Corporate International Systems, Corporate Repositories and Architectures, and Shared Services. In 1992, he was named Applications Manager, coordinating I.S. support for UPS’s international business.

Medeiros led the development of world-class international shipment handling and customs clearance systems, earning UPS the prestigious Smithsonian Institute Award. He was very involved in the integration of UPS technologies into companies acquired in Europe, establishment of an Advanced Technology Group for assessing new technologies, and the formation of the Customer Service function within I.S. He assumed his current position in 2004.

Medeiros has more than 27 years of experience in the field of information technology. Prior to joining UPS, he managed international applications development within the air freight industry.

A resident of Chester, NJ, Medeiros earned a B.A. from Rowan University and an M.A. from Loyola College. Jim is a board member for the New Jersey Institute of Technology’s (NJIT) College of Computing Sciences.