| Cathy Callagee is the portfolio manager responsible for developing the package
operations and planning systems, scanning applications, international operations,
automation systems and production flow systems used at UPS facilities throughout
the world.
Callagee has more than 20 years of IT experience. She joined UPS in 1985 as
an IT supervisor and has held positions in capacity planning, computer operations,
storage management and applications development. She has also had several special
assignments, including instructor for the Corporate Supervisors Basic Training
School.
Prior to assuming responsibility for the operations portfolio, Callagee was
responsible for the call center systems where her team implemented the current
CAReS system as well as various IVR (Interactive Voice Response) systems. She
was promoted into her current position in 2002.
Callagee holds a bachelor’s degree in business management from William
Paterson University and an MBA in quantitative analysis from Fairleigh Dickenson
University.
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