UPS Asia Pacific Region Fact Sheet

Abstract Download PDF

UPS Asia Pacific Region Fact Sheet

FOUNDED August 28, 1907, in Seattle, Wash., USA
  2017 REVENUE US$66 billion
  2017 DELIVERY VOLUME 5.1 billion packages and documents
  DAILY DELIVERY VOLUME 20 million packages and documents
  DAILY U.S. AIR DELIVERY VOLUME 2.9 million packages and documents
  DAILY INTERNATIONAL VOLUME 3.1 million packages and documents
41 countries & territories
ASIA PACIFIC POINTS OF ACCESS More than 3,900 points of access including UPS Express, MBEs (Mail Box Etc.), customer centers, authorized shipping outlets and alliances
EMPLOYEES 13,679 in Asia Pacific; more than 454,000 worldwide
ASIA PACIFIC DELIVERY FLEET 1,885 (package vans, trucks, trailers and vans and motorcycles)
OPERATING FACILITIES 323 (admin offices, package centres, hubs, gateway offices, distribution centers and warehouses, healthcare facilities, active and inactive CL sites)
  AIRPORTS SERVED: INTRA-ASIA PACIFIC 19 (Shanghai-PVG, Shenzhen-SZX, Qingdao-TAO, Zhengzhou-CGO, Hong Kong-HKG, Penang-PEN, Kuala Lumpur-KUL, Clark-CRK, Cebu-CEB, Osaka-KIX, Tokyo-NRT, Incheon-ICN, Singapore-SIN, Jakarta-CGK, Taipei-TPE, Bangkok-BKK, Sydney-SYD, and Guam-GUM)
ASIA PACIFIC AIR HUBS Shanghai, Shenzhen, Hong Kong
BROKERAGE OPERATIONS Australia, China, Hong Kong, Indonesia, Japan, Korea, Macau, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand and Vietnam
  • UPS Worldwide Express Plus®
  • UPS Worldwide Express®
  • UPS Worldwide Express Saver®
  • UPS Worldwide Express FreightSM
  • UPS Worldwide Expedited®
  • UPS Domestic Service
  • UPS Trade Direct® Air
  • UPS Trade Direct® Ocean
  • Supplier Management
  • Sea-Air
  • Distribution
  • Service Part Logistics
  • UPS Air Freight Direct®
  • UPS Air Freight Consolidated®
  • Full Container
  • Less-Than-Container Load
  • Preferred LCL
  • Ground
  • UPS Customs Brokerage
  • UPS Temperature True®
  • UPS Returns®
  • UPS Paperless® Invoice
  • UPS FTZ Facilitator®
  • UPS Import ControlTM
  • UPS Carbon Neutral
  • UPS Broker of Choice®
  • UPS Capital®
  • International High Value Waivers
  • UPS International Dangerous Goods (IDG)
  • UPS International Special Commodities (ISC)
  • UPS WorldEase®
  • Saturday Pick-up/Delivery
  • UPS Billing Center Lite and Billing Analysis Tool
  • UPS Internet Shipping
  • UPS TradeAbility®
  • WorldShip®
  • UPS CampusShip®
  • UPS Paperless® Invoice
  • Quantum View®
  • Flex® Global View
  • UPS MobileTM
  • UPS Calculate Time and Cost
  • UPS Schedule a Pickup
  • UPS Developer Kit
  • UPS My Choice



  • October 12, 2018 – UPS introduced UPS My Choice to 13 markets in the Asia Pacific, including Australia, China, Japan, Malaysia, the Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam. Customers will have access to e-mail and text notifications that a delivery is on its way, a day before delivery alert and a delivery notification. In countries and territories where technology allows delivery change options, users can route packages to another address, opt to hold the delivery or reschedule for delivery on another day.  
  • October 10, 2018 – UPS enhanced services across eight cities in China as part of its multi-year plan. The enhancements in Zhongshan, Zhuhai, Jiangmen, Quanzhou, Jiaxing, Wenzhou, Shaoxing, Nantong are focused on fulfilling the growing needs of export manufacturers in second and third tier cities.
  • August 17, 2018 – UPS launched enhancements to its alternate delivery locations in Taiwan, allowing customers pick up international packages fulfilled by UPS at more than 850 e-lockers island-wide. UPS also became the first international delivery company to work with Palmbox to offer the collect-on-delivery (COD) option with parcel collection at e-lockers.
  • July 11, 2018 – UPS enhanced its services in 138 postal regions across 13 provinces in the Eastern Seaboard, Bangkok and Ayutthaya regions in Thailand. The enhancements include extended pick-up cut-off times and improved time-in-transit for exports and imports to and from major destinations worldwide. The enhancements serve in the automotive and high tech businesses, two sectors earmarked as growth engines of Thailand’s 4.0 economic transformation
  • June 27, 2018 – UPS enhanced its services in over 43 towns in Peninsular Malaysia, and bolstered its retail access points to almost 180 nationwide. The enhancements allow for small businesses located away from major cities to be better connected to compete in international markets.
  • June 12, 2018 – UPS introduced new alternative delivery locations at easy-to-access sites across Hong Kong, offering greater flexibility for cross-border e-commerce deliveries. The newly announced pickup locations give the rapidly-growing number of online shoppers in Hong Kong flexibility to pick up their packages from designated EF Lockers or S.F. Stores.
  • June 7, 2018 – UPS expanded its ocean Less-Than-Container Load (LCL) service by adding 130 new trade lanes. The origin and destination countries cover most of the globe, including ports in Asia, Latin America, Africa, Europe, U.S. the Caribbean and the Middle East.
  • May 23, 2018 – UPS launched a new Full Container Load (FCL) rail service between Hong Kong and Duisburg, Germany. The service leverages on UPS’s existing China-to-Europe rail service to better connect businesses that are trading between these two regions.
  • May 16, 2018 – UPS Korea expanded its international facility at Incheon International Airport to over 770 square meters of warehouse space. The added capacity serves the increased needs of businesses in Korea, providing long-term storage, and shipment consolidation services to store and manage high-value goods.  
  • Apr 11, 2018 – Now into its sixth year, UPS launched the Pulse of the Online Shopper™ Study on retail and e-commerce trends. The research commissioned by UPS revealed enduring constants as well as emerging trends that are changing consumer behavior and preferences across China, Hong Kong and Japan. The importance of giving consumers choices, such as expedited shipping options, where to return purchases and alternative delivery locations, will help retailers stay competitive and grow their businesses.
  • Apr 1, 2018 – UPS Korea enhanced its services in selected postal codes in four cities – Gyeongsan, Ulsan, Gwangju, Jeonju/ Iksan – offering a one-day faster transit time, giving of Korean businesses greater connectivity to the major markets of Europe, USA and the rest of Asia.
  • Feb 26, 2018 – UPS expanded its Worldwide Express™ package service to provide an earlier delivery option for customers more than 400 new postal locations in provide early delivery in Asia, including selected areas in Indonesia, Singapore and South Korea
  • Feb 8, 2018 – UPS announced the introduction of UPS Worldwide Express Freight™ Midday, in selected areas in Australia, Hong Kong, Japan, Malaysia, South Korea, Taiwan and Thailand. The service offers a committed delivery time of 12 p.m. or 2 p.m. from all 71 origin countries to 35 key destination countries that represent over two-thirds of global GDP.
  • Feb 1, 2018 - UPS ordered 14 Boeing 747-8 cargo jets and four new Boeing 767 aircraft to provide additional capacity in response to accelerating demand for the company’s air services. All of the new jets will be delivered by the end of 2022, adding more than 9 million pounds of cargo capacity and providing the critical link for customers and markets around the world.


  • Dec 18, 2017 – UPS renews its appointment as the “Chinese Men’s Basketball Professional League Official Logistics and Express Delivery Sponsor” from 2017 to 2019. Sponsoring the Chinese Basketball Association (CBA) reflects UPS’s multi-year investment and growth plan to expand its geographical presence in support of China’s globalization push and economic modernization.
  • Nov 14, 2017 – UPS China was awarded the General Certified Enterprise (GCE) certification under China’s Authorized Economic Operator (AEO) scheme in Guangzhou, Beijing, Tianjin, Xi’an, Qingdao, Dalian, Zhengzhou, Chengdu and Xiamen. The certification recognizes UPS’s commitment to ensuring a secure and compliant supply chain for export shipments from China.
  • Nov 8, 2017 – UPS Taiwan enhanced services in more than 500 postal codes across 19 districts in Taoyuan and Southern New Taipei City. The enhancements include extended pick-up times for export shipments, allowing businesses greater control over export shipments.
  • Oct 10, 2017 – UPS announced it has substantially upped its investment in the Chinese market by enhancing its services across 20 cities to better serve the manufacturers and exporters that will be powering the country’s growth.
  • Oct 4, 2017 - UPS Vietnam enhanced services in 10 provinces as part of its long-term strategy to provide local small and medium-sized companies greater access to global trade. Businesses benefit from reduced transit times for export and import shipments moving within Asia, and improved shipment times from Europe. In addition, the cut-off times for shipment pick-ups were extended by up to three hours.
  • Sep 27, 2017 – UPS and SF Holding, the parent company of SF Express, announced the approval of their planned joint venture by China’s Ministry of Commerce. Customers in China seeking an economical solution for less urgent shipments can opt for Global Reach Plus, the new joint venture deferred express product that features the full visibility and reliability of a premium express service.
  • Sep 15, 2017 – UPS was awarded “Most Valuable Supply Chain Enterprise” in Beijing by Business Management Review.
  • Sep 11, 2017 – UPS Korea enhanced its intra-Asia network to improve delivery times for import shipments to Korean consumers and businesses in more than 4,500 postal codes. Customers based in Seoul will benefit from improved transit time from major Asia Pacific cities by up to 4 hours; Customers in Busan will benefit from improved transit from major Asia Pacific cities by up to one day.
  • Sep 11, 2017 – UPS improved transit times for low-value shipments from Asia Pacific to Korea, specifically 2,000 postal codes in Seoul and over 2,500 postal codes in Busan. Customers in Seoul can enjoy faster delivery by up to four hours whilst customers in Busan can get delivery by up to one day faster than before.
  • Aug, 3 2017 - UPS announced expansion of alcohol shipment destinations across UPS’s global network that permits the import of all three categories of alcohol – wine, beer, and spirits. In Asia Pacific, UPS now ships alcohol to businesses and consumers in 10 destinations, comprising China, Hong Kong, Japan, Korea, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Macau.
  • July, 10 2017 – UPS Thailand expanded service by offering extended collection cut off times in the Greater Bangkok covering six regions - Bangkok, Nakhon Pathom, Nonthaburi, Pathum Thani, Samut Prakan and Samut Sakhon and three provinces in the Ayutthaya region – Lop Buri, Phra Nakhon Si Ayutthaya and Saraburi.
  • May 26, 2017 – UPS and SF Holding, the parent company of SF Express, announced plans to establish a joint venture and collaborate to develop and provide international delivery services initially from China to the US, with expansion plans for other destinations. Through this agreement the parties will leverage their complementary networks, service portfolios, technologies and logistics expertise.
  • Mar 28, 2017 – UPS announced the addition of six stations to its Preferred full and less-than-container load (FCL and LCL) multimodal rail service between Europe and China. This improves time in transit as well as reduce supply chain costs requirements. New stations that were added  in Europe, were in Duisburg, Germany and Warsaw, Poland whilst in China, Changsha, Chongqing, Suzhou and Wuhan Stations were added  
  • Mar 7, 2017 – UPS Korea relocated the service center in Dangsan-dong to Docksan-dong with expanded capacity and enhanced services for customers. The Docksan center close proximity to Gasan Digital Complex in Guemcheon district provides customers later cut-off times for shipment pick-up by up to almost four hours.

Information is cumulative as at Q4 2018. Last updated November 2018.


For more information about this factsheet, contact: