UPS Hong Kong Fact Sheet

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UPS Hong Kong Fact Sheet

FOUNDED August 28, 1907, in Seattle, Wash., USA
ESTABLISHED IN HONG KONG 1988
WORLD HEADQUARTERS Atlanta, Ga., USA
ASIA PACIFIC HEADQUARTERS Singapore
HONG KONG HEADQUARTERS UPS Parcel Delivery Service Ltd, UPS Administration Office, 36/F, 9 Wing Hong Street, Cheung Sha Wan, Kowloon, Hong Kong
MANAGING DIRECTOR, UPS HONG KONG AND MACAU Lauren Zhao
WORLD WIDE WEB ADDRESS www.ups.com/hk
GLOBAL VOLUME & REVENUE  
  2017 REVENUE US$66 billion
  2017 DELIVERY VOLUME 5.1 billion packages and documents
  DAILY DELIVERY VOLUME 20 million packages and documents
  DAILY U.S. AIR DELIVERY VOLUME 2.9 million packages and documents
  DAILY INTERNATIONAL VOLUME 3.1 million packages and documents
EMPLOYEES 930 in Hong Kong, more than 454,000 worldwide
POINTS OF ACCESS 1
DELIVERY FLEET 162 vehicles (182 vehicles including cross-border trucks)
OPERATING FACILITIES 11
AIRPORTS SERVED 1 (Hong Kong International Airport-HKIA)
UPS FLIGHT SEGMENTS 60 weekly flights to and from Hong Kong International Airport (HKIA) using B747s, B767s and MD-11s
SERVICES  
  SMALL PACKAGE
  • UPS Worldwide Express Plus®
  • UPS Worldwide Express®
  • UPS Worldwide Express Saver®
  • UPS Worldwide Express Freight®
  • UPS Worldwide Express Freight® Midday
  • UPS Worldwide Expedited®
  • UPS WorldEase®
  INTEGRATED SOLUTIONS
  • UPS Trade Direct® Air
  • UPS Trade Direct® Ocean
  • Supplier Management
  • Sea-Air
  CONTRACT LOGISTICS
  • Distribution
  • Service Part Logistics
  FREIGHT FORWARDING
  • UPS Air Freight Direct®
  • UPS Air Freight Consolidated®
  • Full Container
  • Less-Than-Container Load
  • Preferred LCL
  • Ground
  • UPS Customs Brokerage
  • UPS Temperature True®
  • EU Rail service
  ENHANCED SERVICES
  • UPS Returns®
  • UPS Paperless® Invoice
  • Declared Value
  • UPS FTZ Facilitator®
  • UPS Import ControlTM
  • UPS Carbon Neutral
  • UPS Broker of Choice®
  • UPS Capital Insurance Brokers Limited
  • UPS International Dangerous Goods (IDG)
  • UPS International Special Commodities
  • Saturday Delivery
  TECHNOLOGY SOLUTIONS
  • UPS Billing Center and Billing Analysis Tool
  • UPS Internet Shipping
  • UPS TradeAbility®
  • WorldShip®
  • UPS CampusShip®
  • UPS Paperless® Invoice
  • Quantum View®
  • Flex® Global View
  • UPS MobileTM
  • UPS Calculate Time and Cost
  • UPS Schedule a Pickup
  • UPS Developer Kit
  • Application Program Interface (API)
  • Marketable Label
  • UPS Signature Tracking
  • UPS My Choice®
  • UPS Access Point™

KEY HIGHLIGHTS

2018

  • Oct 12, 2018 – UPS introduced UPS My Choice to 13 markets in the Asia Pacific, including Australia, China, Japan, Malaysia, the Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam. Customers will have access to e-mail and text notifications that a delivery is on its way, a day before delivery alert and a delivery notification. In countries and territories where technology allows delivery change options, users can route packages to another address, opt to hold the delivery or reschedule for delivery on another day. 
  • June 12, 2018 – UPS introduced new alternative delivery locations at easy-to-access sites across Hong Kong, offering greater flexibility for cross-border e-commerce deliveries. The newly announced pickup locations give the rapidly-growing number of online shoppers in Hong Kong flexibility to pick up their packages from designated EF Lockers or S.F. Stores.
  • May 23, 2018 – UPS launched a new Full Container Load (FCL) service between Hong Kong and Duisburg, Germany. The service leverages on UPS’s existing China-to-Europe rail service to better connect businesses that are trading between these two regions.
  • Apr 11, 2018 – Now into its sixth year, UPS launched the Pulse of the Online Shopper™ Study on retail and e-commerce trends. The research commissioned by UPS revealed enduring constants as well as emerging trends that are changing consumer behaviour and preferences across China, Hong Kong and Japan. The importance of giving consumers choices, such as expedited shipping options, where to return purchases and alternative delivery locations, will help retailers stay competitive and grow their businesses.
  • Feb 5, 2018 – UPS ordered 14 Boeing 747-8 cargo jets and four new Boeing 767 aircraft to provide additional capacity in response to accelerating demand for the company’s air services. All of the new aircraft will be added to the existing fleet and no existing aircraft are being replaced. 

2017

  • Aug 3, 2017 – UPS announced the expansion of alcohol shipment destinations across its global network that permits the import of all three categories of alcohol – wine, beer, and spirits. In Asia Pacific, UPS now ships alcohol to businesses and consumers in 10 destinations including China, Hong Kong, Japan, Korea, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Macau.
  • June 6, 2017 – UPS appointed Lauren Zhao as Managing Director of UPS Hong Kong and Macau. With more than 20 years of experience with the company, Zhao leads UPS’s strategic business planning, package delivery and supply chain operations in Hong Kong and Macau.

2016

  • Oct 13, 2016 – UPS announced the expansion of its earliest morning package delivery service, UPS Worldwide Express Plus®. By expanding its reach to 28 new countries and enhancing service to more postal codes in 25 existing countries, shippers can reach the top 20 economies in the world earlier than ever before. In Asia Pacific, the service was launched in Thailand and Vietnam, and expanded in Australia, China, Hong Kong, Japan, South Korea, Singapore and Taiwan.
  • July 26, 2016 – UPS expanded its UPS Worldwide Express package service, making it available in 117 countries and territories and providing customers with an earlier delivery option to more locations. In Asia Pacific, the service is available in almost 30 countries and territories including Australia, China, Hong Kong, Indonesia, Japan, South Korea, Macau, Malaysia, Singapore, Taiwan, Thailand and Vietnam.
  • April 19, 2016 – UPS Hong Kong was awarded the Certificate of Merit in Transport and Logistics sector of the Hong Kong Award for Environmental Excellence, organized by the Environmental Campaign Committee of Hong Kong.
  • April 6, 2016 – UPS Hong Kong launched the "UPS United Problem Solvers™" campaign to communicate UPS's unique capabilities in solving problems for customers, ranging from small businesses to the largest global enterprises. Central to the campaign is illustrating the company's collaborative approach to support Asian businesses in capitalizing on growth opportunities.
  • Mar 1, 2016 – UPS expanded its UPS Worldwide Express service to 23 additional countries and territories, creating an earlier guaranteed-delivery option for customers in locations that previously had only end-of-day guarantees. The latest expansion covers growing markets like Vietnam, which is emerging as a manufacturing powerhouse in the Asia Pacific region.

Information is cumulative as at Q4 2018. Last updated November 2018.

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