UPS Expands Network Of Alternative Delivery Locations With E-Lockers In Taiwan

TW 08/17/18

Taipei, Taiwan

  • UPS is the first international delivery company to work with Palmbox to offer the collect-on-delivery (COD) option with parcel collection at e-lockers in Taiwan
  • Consumers can pick up international packages fulfilled by UPS at more than 850 e-lockers island-wide
  • 2018 UPS Pulse of the Online Shopper Study reports that 71% of Asian consumers – particularly millennials and urban shoppers – are interested in shipping packages to alternate delivery locations

UPS (NYSE: UPS) today announced enhancements to its portfolio of retail solutions designed to improve the end-consumer experience for e-tailers. Alternate delivery locations (ADLs) launch at a time where online shopping is experiencing strong growth in Taiwan – e-commerce orders grew at an average of 20.9 percent from 2015 to 2017.1

“The consumer of today wants flexibility – from how they shop, to where their package is delivered and how payment is made,” said KK Leung, President of North Asia District, UPS Asia Pacific Region. “UPS’s latest enhancements help retailers to meet these needs, and place them in a strong position to capture a greater share of consumers in a high-potential market like Taiwan.”

Once notified by UPS, Taiwanese consumers receiving packages from international retailers can now collect from Palmbox and Chunghwa Post’s iBox e-lockers conveniently located at supermarkets, apartment complexes and selected post offices. They will also have the added flexibility to pay for any incurred import duties and taxes at selected e-lockers using a credit card.  

In June 2018, UPS rolled out ADLs for cross-border B2C packages delivered in Hong Kong. The expansion of UPS’s global alternative delivery network in Hong Kong and Taiwan is one of the ways the company continues to drive sustainability in this evolving retail environment; resulting in more flexibility and convenience for consumers, and fewer miles and associated emissions for UPS.

1. The number of e-commerce orders in Taiwan grew from 634.9 million in 2015 to 927.4 million in 2017.

About the UPS Pulse of the Online Shopper™

The UPS Pulse of the Online Shopper™ Global Study evaluates consumer shopping habits from pre-purchase to post-delivery. The 2018 study was fielded in Q1, Q2 and Q3 2017 and is based on a comScore survey of more than 18,000 online shoppers worldwide. Respondents made at least two online purchase in a typical three-month period.

About UPS

UPS (NYSE: UPS) is a global leader in logistics, offering a broad range of solutions including transporting packages and freight; facilitating international trade, and deploying advanced technology to more efficiently manage the world of business. Headquartered in Atlanta, UPS serves more than 220 countries and territories worldwide. The company can be found on the web at or and its corporate blog can be found at To get UPS news direct, follow @UPS_News on Twitter.


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