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UPS Revs Up Customer Experience, Integrates Chatbot With UPS My Choice

05.15.17 | US

  • Customers can use Artificial-Intelligence-enabled chatbot to obtain information about their incoming and recently delivered packages
  • UPS is first U.S. package delivery company to offer chatbot designed for authenticated users
  • Artificial Intelligence supports UPS global logistics network

UPS (NYSE:UPS) on Monday said it has integrated its customer-facing chatbot with UPS My Choice®, allowing customers to obtain information about their incoming packages and recent deliveries without providing a tracking number.

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UPS Named One Of America’s Best Employers

05.10.17 | US

Independent Forbes Survey Asks Employees To Rate Their Company

UPS (NYSE:UPS) was named to the Forbes “Best Employers” list for the third consecutive year. The magazine enlists a third-party survey team from Statista, a research and statistics firm, to query 30,000 respondents from U.S.-based companies with more than 1,000 employees across 25 industry sectors. The survey asks 35 questions with the greatest weight given to the question, “How likely is it that you would recommend your employer to a friend or family member?”

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Longitudes: The UPS Blog

Retailers are Thinking Beyond the Store

Tue, 23 May 2017 03:30:10 GMT

While modernizing the in-store experience is important, supply-chain innovations are crucial for growth. Tobin Moore | Optoro The retail industry has never seemed bigger or broader, with hundreds of companies pushing retail forward in a climate that has many traditional industry giants unsettled and concerned about the future. According to the National Retail Federation’s 2017 […]

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